1. Data controller

The data controller responsible for the personal information described in this policy is:

• Operator: Weijie Liu, operating MuseWork.me as an individual proprietor
• Privacy contact: support@musework.me
• Data Protection Officer: not applicable — MuseWork.me is operated by an individual and has not appointed a dedicated DPO; privacy requests are handled directly at the contact above.

2. Personal information we collect

2.1 Information you provide.

• Account information: when you sign in with Google, we receive your Google account identifier, verified email address, name, and profile picture.
• Task content: the text you submit to the agent and the results it produces for you.
• Support communications: emails, messages, or feedback you send us.

2.2 Information collected automatically.

• Device and network information: IP address, browser type, and general technical information needed to operate and secure the Service.
• Usage data: pages viewed, features used, and session activity.
• Log data: request timestamps, error logs, and performance data needed to diagnose problems.

We also set a small number of cookies described in Article 4.

3. How we use your personal information

• Providing and maintaining the Service, and billing and payment processing — to perform our contract with you.
• Customer support, security and fraud prevention, and product improvement — based on our legitimate interest in running a reliable service.
• Complying with legal obligations, where required by law.

We may aggregate or de-identify information for statistical analysis; data processed this way can no longer identify you.

4. Cookies and tracking technologies

We use a small number of strictly necessary cookies that cannot be turned off because the Service depends on them: a session cookie that keeps you signed in for up to 30 days (we store only a hash of the underlying token), a short-lived cookie used during Google sign-in, and, for visitors who are not signed in, an anonymous identifier used to keep track of a task in progress. Your language preference is stored in your browser’s local storage rather than a cookie.

We do not currently use analytics or advertising cookies. If that changes, we will update this policy and, where required, ask for your consent first.

5. Sharing and disclosure of personal information

We do not sell your personal information, including “sale” as defined by applicable law such as the CCPA. We share information only in the following circumstances:

• Service providers: Google (sign-in), Cloudflare (hosting and database), Anthropic (processing your task content to generate AI responses), and Waffo Pancake (payment processing). These providers process information only as needed to deliver their services. Payment card data is handled exclusively by our PCI-DSS-compliant payment processor, Waffo Pancake, and is never stored on our servers.
• Legal requirements: when required by law, court order, or a lawful request from a competent authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.
• With your consent: for any other purpose you have specifically agreed to.

6. Data security measures

We use HTTPS/TLS encryption in transit, hash session tokens rather than storing them in plain text, and apply access controls designed to limit who can reach account and task data. If a security incident affecting your personal information occurs, we will notify you and, where required, the relevant regulator, within 72 hours of becoming aware of it. Please keep your Google account credentials secure and do not share them with anyone else.

7. Data retention periods

• Account information and task history: retained while your account is active; deleted within 90 days after you cancel or close your account.
• Login sessions: expire automatically after 30 days.
• Transaction and billing records: retained for as long as needed to meet our accounting, tax, and dispute-resolution obligations, generally up to several years after the transaction.
• Support communications: retained for as long as needed to resolve your request, and for a reasonable period afterward for quality and dispute purposes.

8. Your data rights

Depending on where you live, you may have the right to: know what personal information we collect and how we use it; access a copy of your personal information; correct inaccurate or incomplete information; request deletion of your personal information; restrict or object to certain processing; receive your data in a portable format; and withdraw consent where processing is based on consent.

To exercise any of these rights, contact support@musework.me; we will respond within 30 calendar days. If you believe we have not handled your request properly, you may lodge a complaint with the data protection authority in your jurisdiction.

9. Marketing communications and opt-out

We do not currently send marketing emails. If we introduce them, we will only do so with your consent, and you will be able to opt out at any time using the unsubscribe link in the email or by contacting us. Opting out of marketing does not affect service-related notices, such as billing or security messages, which we send as part of operating your account.

10. Cross-border data transfers

Our service providers — including Cloudflare, Google, Anthropic, and Waffo Pancake — operate infrastructure in multiple countries, including the United States. As a result, your information may be processed outside of the country where you live, including outside mainland China. Where applicable law requires it, we rely on appropriate safeguards, such as standard contractual clauses or other legally recognized transfer mechanisms, before this happens.

11. Children’s privacy

The Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under that age. If you believe a child has provided us with personal information, please contact us at support@musework.me and we will delete it promptly.

12. Third-party links and services

The Service may contain links to, or integrate with, third-party services. This policy applies only to information we collect directly. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies before using them.

13. Changes to this policy

We may update this policy from time to time. If we make a material change, we will notify you at least 15 days in advance by email or an in-product notice, and update the “Last updated” date at the top of this page. Continuing to use the Service after a change takes effect means you accept the updated policy.

14. Contact us

Privacy questions, data requests, and general support all go to the same actively monitored inbox: support@musework.me. You can also reach us at this address for billing, refunds, cancellations, legal, and security matters — see our Terms of Service for the same contact details.

1. Acceptance of terms

Welcome to MuseWork.me (“MuseWork.me”, “we”, “us”, or “our”), operated by Weijie Liu, an individual proprietor operating under the laws of the People’s Republic of China. These Terms govern your access to and use of our AI work agent, available at musework.me (the “Service”).

By creating an account, subscribing to a plan, or otherwise using the Service, you confirm that you: (a) are at least 18 years old; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) have the authority to enter into this agreement on your own behalf or on behalf of any organization you represent.

If you do not agree to these Terms, please do not use the Service. Continuing to use MuseWork.me after an update to these Terms means you accept the revised Terms.

2. Description of the service

MuseWork.me is an AI work agent that turns goals and context into research, writing, presentations, websites, and other finished work product, delivered as a software-as-a-service product accessed over the internet.

The Service is a digital, intangible product. Access to paid features is granted immediately once payment is confirmed; because delivery is instant, refunds are subject to the limits described in Article 7.

MuseWork.me uses Anthropic’s Claude models to generate agent responses and task output. The performance and availability of the Service can be affected by the operational status of this third-party provider; we will make reasonable efforts to notify you of any significant disruption.

3. Account registration

Using the Service requires signing in with a Google account and providing accurate profile information. You are responsible for keeping your Google account credentials secure and for all activity that occurs through your MuseWork.me account.

If you notice unauthorized use of your account, contact us immediately at support@musework.me. Do not share your login credentials with anyone else, and keep the email address linked to your account current so we can reach you about billing and security matters.

If you create an account on behalf of a company or other organization, you confirm that you are authorized to bind that organization to these Terms.

4. Subscription plans

MuseWork.me offers a Free plan and paid Pro subscription plans, billed monthly or annually. Each plan includes a monthly allowance of credits that are consumed as the agent completes work; current plan details, credit allowances, and pricing are shown on our Pricing page.

We may change the features included in a plan or introduce new plans at any time. Any resulting price changes are subject to Section 5.1.

5. Billing and payment

5.1 Authorization for recurring billing. By providing a payment method and subscribing to a paid plan, you expressly authorize us to charge that payment method for the applicable subscription fee on a recurring basis. This authorization remains in effect until you cancel your subscription as described in Article 6. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date; for annual subscriptions, we send a reminder before the renewal charge.

5.2 Taxes. Listed prices do not include applicable taxes (such as VAT, GST, or sales tax) unless stated otherwise. Where required by law, we will collect and remit any applicable taxes as part of your payment.

All payments are processed by Waffo Pancake, our payment processor and merchant of record.

6. Cancellation policy

6.1 How to cancel. You may cancel your subscription at any time through your account’s subscription management portal, or by emailing support@musework.me from your registered address. Cancellation takes effect as soon as we process your request.

6.2 What happens after cancellation. Your subscription remains active, and you keep access to Pro features, until the end of your current billing period. You will not be charged again after that. Your account and task data are retained for 90 days after cancellation and then deleted in accordance with our Privacy Policy.

7. Refund policy

7.1 General policy. Because MuseWork.me delivers an intangible digital service immediately upon payment, subscription fees are generally non-refundable, subject to the exceptions below.

7.2 When refunds are available.

• New-subscriber guarantee: if this is your first paid subscription, you can request a full refund within 7 days of your first charge, as long as you have used no more than 20% of that billing cycle’s credit allowance.
• Duplicate or erroneous charges: charges resulting from a billing error are refunded in full.
• Verified outages: a confirmed service outage lasting more than 72 consecutive hours that is caused by us is eligible for a pro-rated refund or credit.
• Statutory rights: any refund or withdrawal rights granted to you by applicable law are preserved and are not limited by this policy.

7.3 How to request a refund. Email support@musework.me with your account email, the transaction ID, and the reason for your request. We acknowledge refund requests within 2 business days and process eligible refunds within 5–10 business days to your original payment method.

7.4 Not eligible for a refund. Charges for a billing period you have already used (outside of Section 7.2); annual subscription refund requests made more than 30 days after purchase; and accounts closed for violating these Terms or our Acceptable Use Policy.

8. Billing disputes

If you believe a charge is incorrect, please contact us at support@musework.me before opening a dispute with your bank or card issuer. We aim to respond within 2 business days and to resolve confirmed billing errors within 5 business days.

9. AI content and intellectual property

9.1 Ownership of output. Subject to these Terms, AI-generated content produced from your input (“Output”) belongs to you. You may use Output for any lawful purpose permitted under Article 10.

9.2 License to input. By submitting content to the Service (“Input”), you grant us a limited, non-exclusive license to process that Input solely to provide the Service to you. We do not use your Input to train AI models without your explicit consent.

9.3 Third-party AI models. The Service uses Anthropic’s Claude models to generate Output. Output quality can be affected by the underlying model, and we are not responsible for content generated by third-party models beyond our control.

9.4 Accuracy of AI output. AI-generated content can contain errors or inaccuracies. You are responsible for reviewing and verifying Output before relying on it.

10. Acceptable use policy

10.1 Permitted use. You may use the Service only for lawful purposes consistent with these Terms, such as personal productivity, business work, research, and development.

10.2 Prohibited use. You agree not to use the Service to:

• Generate illegal, defamatory, harassing, or fraudulent content.
• Create, distribute, or assist in creating deepfakes, including AI-synthesized audio, video, or images that impersonate real people or are intended to mislead viewers about their origin or authenticity.
• Generate content that sexualizes minors or otherwise violates child-protection laws.
• Build malware, phishing content, or tools for cyberattacks.
• Infringe another party’s intellectual-property or privacy rights.
• Bypass or interfere with the Service’s security features.
• Resell or sublicense access without our prior written approval.
• Violate any applicable law, regulation, or card-network rule.

10.3 AI-specific prohibitions. In addition to the above, you agree not to:

• Use the Service’s input, output, model responses, or any derived data to train, fine-tune, benchmark, distill, or otherwise develop any AI or machine-learning model that competes, directly or indirectly, with the Service or with Weijie Liu’s products.
• Systematically scrape, extract, or harvest model output at scale for any purpose beyond your own authorized use.
• Present AI-generated content as the work of a licensed human professional, such as a doctor, lawyer, or financial adviser, in a context where that could cause harm.

11. Data, privacy, and security

Your use of the Service is subject to our Privacy Policy. Payment card data is handled exclusively by our PCI-DSS-compliant payment processor, Waffo Pancake, and is never stored on our servers. Account data is retained for 90 days after cancellation and then deleted.

12. Disclaimers and limitation of liability

12.1 Disclaimer. The Service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or the accuracy of AI-generated output.

12.2 AI output disclaimer. Output from the Service can be inaccurate, incomplete, or out of date. Do not use it as a substitute for professional legal, medical, financial, or other regulated advice. Always verify AI-generated content with a qualified professional before acting on it.

12.3 Limitation of liability. To the maximum extent permitted by law, Weijie Liu is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service. Our total liability is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

13. Term and termination

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your account for a material breach of these Terms, suspected fraud, or as required by law. If we terminate the Service for reasons other than your breach, we will refund a pro-rated share of any prepaid, unused fees. You may delete your account at any time by contacting support@musework.me.

14. Governing law and dispute resolution

These Terms are governed by the laws of the People’s Republic of China. Before starting formal proceedings, please email support@musework.me so we can try to resolve the issue informally.

15. General provisions

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continuing to use the Service after that date means you accept the changes. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, form the entire agreement between you and MuseWork.me.

16. Contact us

Questions about these Terms, billing, refunds, cancellations, legal or privacy matters, and security reports all go to the same actively monitored inbox: support@musework.me.

Using the Service, or checking “I agree” at checkout, means you have read and agree to these Terms.